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19+ · independent decoder desk

The decoder desk

Contact

Have a correction, a tip about a platform change worth decoding, or a question about something we published? Reach the desk directly.

Email

[email protected] — read by the person who writes and edits this site, not a shared inbox that routes to a call centre.

What to send

  • Corrections — tell us which page, which claim, and what should change. See our editorial policy for how corrections are handled.
  • Tips about a real platform, paytable, or review-site change worth writing about — something a listing is showing or hiding that’s worth decoding.
  • General questions about anything on this site, including this page.

What not to send

We are not a customer-support channel for any casino operator — if you have a dispute with a specific platform, contact that operator directly, or see our Raise a Concern page for where an unresolved dispute with an operator should go instead. We also don’t accept paid placement pitches disguised as “collaboration” emails; see the affiliate disclosure for how our commercial relationships actually work.

Response time

This is a small, single-byline desk, not a support team — expect a reply within a few business days, not instantly.