Raise a Concern

Sometimes a concern isn’t about this site’s coverage — it’s about a casino operator itself: a withdrawal that never arrived, a bonus term applied unfairly, or account access cut off without explanation. This page explains where those concerns actually belong, since dac.marketing isn’t the right recipient for them.

A dispute with a specific operator

If your concern is about how a licensed operator handled your account, deposits, or a withdrawal, start with that operator’s own complaints process — licensed operators are required to have one. For PlayNow Saskatchewan specifically, SLGA and LGS publish the current channels for escalating an unresolved complaint against the licensed platform.

A concern about the regulator itself

If you believe a platform is operating without a valid Saskatchewan license, or is otherwise not following the province’s gambling rules, that report goes to the Saskatchewan Liquor and Gaming Authority (SLGA) directly, not to us — we have no enforcement authority over any operator.

A concern about problem gambling

If the concern is about your own or someone else’s gambling behaviour rather than a specific transaction dispute, see our Responsible Gambling page for self-exclusion tools and the free Saskatchewan Problem Gambling Helpline (1-800-306-6789).

A concern about something we published

If your concern is specifically about a factual error, an outdated claim, or something misleading in a dac.marketing piece, that one is ours to fix — use our contact page and reference the exact page and claim. See the editorial policy for how corrections are handled once reported.